234b Privacy Policy
Your personal information matters to us. Find the full details of how 234b collects, stores, and protects your data right here.
Introduction & Scope
234b ("we", "us", or "the platform") provides a safe and reliable online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") explains how 234b collects your personal information, how it is used, and how it is kept secure.
By using this website or our services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please do not use our services and contact us.
This Policy applies to all 234b services, websites, mobile interfaces, and customer support channels. Only individuals aged 21 or older may use these services.
What Information We Collect
234b only collects information that is necessary to provide services, ensure security, and meet legal obligations. We may collect the following types of information:
Personally Identifiable Information
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Selfie or photo (where required)
Financial Transaction Information
- bKash, Nagad, or Rocket account number (partial)
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates and amounts
User Activity Information
- Login and logout times
- Gaming history and session duration
- Bet amounts and outcomes
- Bonus and promotion usage records
- Support chat conversations
Technical Information
- IP address and device type
- Browser version and operating system
- Cookie and session data
- Website navigation patterns
- Referral source (where you came from before visiting the site)
Purpose of Data Use
234b uses your information for the following legitimate purposes only. Your data is never used for any unauthorized or unrelated purpose:
Service Operation & Improvement
Your information is used to create and manage your account, process transactions, provide gaming services, and ensure customer support. User experience is also analyzed to improve service quality and add new features.
Identity Verification & Security
234b runs an identity verification process to ensure only eligible users can access its platform. Your information is analyzed to prevent fraud, money laundering, and other illegal activities. If unusual activity is detected, we take precautionary steps.
Communications & Notifications
Your contact information is used to send important account-related updates, transaction confirmations, security alerts, and service change notifications. If you have consented to promotional communications, you may also be informed about relevant offers.
Ensuring Responsible Gaming
234b monitors users' gaming behavior to protect players. If signs of excessive play appear, or if a user requests self-imposed limits, action is taken accordingly. This information is retained solely for the purpose of protecting the user.
Sharing Information with Third Parties
234b never sells your personal information or discloses it to third parties for commercial purposes. However, some information may be shared in the following limited circumstances:
- Payment Processing Partners: Financial information required to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment provider.
- Technology & Infrastructure Service Providers: Selected trusted partners for server hosting, cybersecurity, and technical support — under strict confidentiality agreements.
- Legal Obligations: Information may be disclosed when required by a court order, a legitimate request from a government authority, or applicable law.
- Fraud Prevention: Specific information may be shared with relevant authorities when needed for an investigation.
- Business Transfers: In the event of a full or partial acquisition, merger, or restructuring of 234b's business, user data may be transferred — users will be notified in advance.
Outside of the above circumstances, 234b will not disclose your information to any third party under any condition.
Cookies & Tracking Technologies
234b's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the site.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and core service operation. Disabling them may cause the service to not function properly.
Functional Cookies
These cookies are used to remember your preferences such as language selection and display settings. They make your experience more personalized.
Analytics Cookies
Anonymous statistics are collected to understand website usage patterns. This information is used to improve service quality and is not used to identify any individual.
You can manage cookies through your browser settings. However, disabling essential cookies may limit some services.
Data Security Measures
234b has put in place industry-standard technical and administrative measures to protect your personal information. The key components of our security framework are described below:
- SSL/TLS Encryption: All data transmission between your browser and our servers is handled in encrypted form, protecting it from third-party interception.
- Encrypted Storage: Sensitive data such as passwords and financial details are stored in encrypted form. No employee can view passwords directly.
- Access Controls: Strict role-based access controls are in place for entry to our systems. Only authorized personnel can access specific data.
- Regular Security Testing: Our systems undergo regular security audits and vulnerability assessments so that potential threats can be identified early.
- Data Minimization Policy: We only collect information that is necessary, and data that is no longer needed after its purpose is fulfilled is securely deleted.
- Breach Notification: If a security breach occurs and it affects your information, we will notify you as soon as possible and recommend protective steps.
However, no method on the internet is 100% secure. We make every effort, but a guarantee of complete security is not possible. Keep your password confidential and end your session after logging in from an unfamiliar device.
Data Retention Period
234b retains your information only for as long as it is necessary or legally required. The retention policy for specific types of information is outlined below:
Active Account Information
All information is retained while your account is active. Even after account closure, some information may be kept for a set period due to legal obligations.
Financial Transaction Records
Financial transaction information is retained for an extended period for fraud investigation and legal requirements. This information is not used for any other purpose.
Inactive Account Information
Information for accounts that have not been used for a long period is securely deleted when it is no longer needed, unless legal obligations require it to be retained.
Support Communication Records
Records of support chat and email conversations are retained for a set period to ensure customer service quality and for dispute resolution purposes.
Your Rights & Choices
234b believes you have the right to control your own information. Your key rights are outlined below:
- Right to Access: You may request to know what information we hold about you. We will provide that information within a reasonable timeframe.
- Right to Correction: If there is an error in your information, you may request a correction. This service is available via support chat or by contacting us by email.
- Right to Erasure: In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete all information due to legal or regulatory reasons.
- Right to Object to Processing: You may object to the processing of your information for specific reasons. We will evaluate your objection and take the necessary steps.
- Right to Opt Out of Marketing: If you do not wish to receive promotional emails or notifications, you may opt out at any time. Mandatory account-related notifications cannot be turned off.
- Data Portability: Where applicable, you may request your information in a structured, machine-readable format.
To exercise these rights, contact us via support chat or email. We will properly verify your request and respond within a reasonable timeframe.
Protection of Minors
234b is intended for adult users only — that is, those aged 21 or older. We do not knowingly collect any information from minors.
Age verification is mandatory during the registration process. If a user registers by providing a false age and this is later discovered, the account will be immediately closed and all collected information will be deleted.
If a parent or guardian suspects their child has created an account on 234b, please contact us immediately.
Policy Changes & Updates
234b may update this Privacy Policy from time to time. This Policy may be revised due to changes in the scope of services, the introduction of new technologies, or changes in legal requirements.
For significant changes, we will display a notice on the website and/or send a notification to your registered email address. Continued use of the service after a change is made will be considered as your acceptance of the updated Policy.
We recommend that you visit this page regularly and review the latest updates. The date of the most recent update is always displayed at the top of this page.
Privacy-Related Contact
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights, please contact the 234b support team. Our team provides assistance in both Bengali and English.
Live Chat: Use the website's live chat for 24/7 instant support (Bengali & English).
Email: [email protected]
When sending a privacy-related request, please contact us from the email address registered to your account. This will help us verify your identity quickly and provide the right assistance.
We take all privacy-related requests seriously. 234b is always committed to protecting your personal information and is dedicated to providing a service worthy of your trust.